AI-enabled Contact Center on AWS

As an AWS Partner, Cloverhound brings deep expertise in cloud-native contact center implementations.

Práctica de Amazon Connect

Our Amazon Connect Practice is built on years of experience delivering scalable, intelligent customer engagement solutions. Whether you're migrating from a legacy platform or building from scratch, Cloverhound delivers value across every phase of your Amazon Connect journey.

Cloverhound's Amazon Connect Practice is an end-to-end consulting and managed services offering that turns Amazon Connect into a fully AI-enabled, omnichannel contact center platform. Our experts manage the full lifecycle of Contact Center projects, from planning and design through implementation, customization, and ongoing management.

With Amazon Connect and Cloverhound, your contact center can support voice, email, chat, SMS, and WhatsApp — all powered by intelligent automation and seamless integrations.

¿Por qué Cloverhound?

Everything you need for a world-class Amazon Connect implementation.

Amplia experiencia en centros de contacto

Cloverhound posee una gran experiencia en el diseño, la implantación y la optimización de soluciones avanzadas para centros de contacto.

AWS-Certified Engineers & Architects

Contamos con un equipo de ingenieros y arquitectos certificados por AWS con amplia experiencia en la nube.

Centrarse en los resultados empresariales

We are committed to delivering solutions that drive measurable business outcomes and value.

Capacidades de desarrollo a medida

Cloverhound se especializa en el desarrollo personalizado, creando soluciones a medida para satisfacer necesidades empresariales únicas.

Asistencia de principio a fin del ciclo de vida

Proporcionamos un apoyo integral a lo largo de todo el ciclo de vida del proyecto, garantizando su ejecución sin contratiempos y su éxito continuo.

Who We Serve

Our services are tailored for B2C companies with a large customer base and a need for multichannel customer support. We work across industries such as:

Venta al por menor

Deliver personalized shopping experiences across voice, chat, and digital channels. Reduce cart abandonment and resolve customer issues faster with AI-powered routing.

Sanidad

Improve patient engagement with HIPAA-compliant contact center solutions. Streamline appointment scheduling, follow-ups, and care coordination at scale.

Educación

Support students and faculty with omnichannel communication platforms. Automate enrollment inquiries, IT support, and campus services with intelligent virtual agents.

Finanzas

Deliver secure, compliant customer service for banking and insurance. Handle high volumes of account inquiries, fraud detection, and loan support with AI automation.

How We Work

1. Prepare

We begin with discovery calls to understand your unique goals. Based on your needs, we offer an Amazon Connect overview demo or a full Proof of Concept.

2. Design

Our Solutions Architects translate your requirements into a detailed Statement of Work (SOW), defining scope, timeline, and pricing.

3. Implement

Using an Agile methodology, we build your Amazon Connect instance, integrating with third-party systems (CRM, ticketing, analytics, etc.) and delivering end-user training.

4. Customize

Need more than out-of-the-box features? Our Software Development Unit creates bespoke enhancements to extend the power of Amazon Connect.

5. Manage

With our Managed Services, we provide Event & Incident Management, Change Management, and ongoing optimization and support.

Servicios de AWS que utilizamos

We use a range of AWS services to bring your Amazon Connect solution to life.

Omnichannel cloud contact center:Amazon Connect

Generative AI Assistants:Amazon Q, Amazon Lex, and Amazon Bedrock

Serverless compute:AWS Lambda

Monitoring and observability:CloudWatch

Integration with messaging platforms:AWS End User Messaging

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