Supervisión avanzada

The Monitoring module is designed specifically for Cisco Webex Contact Center, leveraging years of team expertise in diagnosing and resolving Contact Center issues. Unlike general monitoring tools that focus on server or OS metrics, this module goes further by capturing and interpreting the application's true operational state, providing a more accurate view of system performance.

Solicite una prueba gratuita de 30 días

Conocimientos más profundos, solución de problemas más inteligente

Comprobador de flujo de llamadas

24/7 IVR monitoring with automated testing capabilities:

Scheduled calls to the IVR to ensure the right prompting is being played
Automatic speech recognition support
Scheduled calls to ensure back-end systems are functioning as expected

Seguimiento del flujo

Step-by-step visibility into every customer interaction:

Captures detailed logs of each caller's journey through the IVR flow
Records timestamps, caller inputs, system responses, and decision points
Enables rapid search and filtering of call records

Integración de Webex

Cloud-native solution fully integrated with WxCC, enabling seamless connectivity and scalable contact center operations.

Cloud-native solution integrated to WxCC
Directly access WxCC Flow Designer to troubleshoot flows
SSO with Webex accounts

The Monitoring module is designed specifically for Cisco Webex Contact Center, leveraging years of team expertise in diagnosing and resolving Contact Center issues. Unlike general monitoring tools that focus on server or OS metrics, this module goes further by capturing and interpreting the application's true operational state, providing a more accurate view of system performance.

Solicitar una demostración

Cuéntenos algo sobre usted y le enviaremos un vídeo de demostración.